Honda Prospect Motor received the award earlier this year by reaching the Call Center Award 2010 for Service Excellence for the automotive category given four wheels and Carre and Marketing Magazine on March 30, 2010. For a car manufacturer Honda in Indonesia, the achievement that they achieved for the fourth time this gets the highest value of 88 944 numbers, both won title of “excellence”.

This award has entered its 6th year this year and is given to companies that appreciate their customers with better service through their call center. The assessment is based on three things, namely ease of access, systems and procedures, as well as dimensional people who are a combination of product knowledge and interaction skills possessed a call center worker.

HPM President Yukihiro Aoshima asserted that the key to success in the automotive business is to provide the best products that meet consumer preferences and also provide the best after-sales service.

“Post-sale service that we do, ranging from services, provision of spare parts, to providing Honda customer care, is our effort to achieve the main objectives, namely customer satisfaction,” said Aoshima.